Case Studies

Case Studies

A selection of projects focused on solving real product problems.

Project Index

Each project is framed around the problem, the decisions, and the impact.

2025-02-14

Improving activation in a B2B onboarding flow

Context: A SaaS product was losing momentum before new teams reached first value.

Key problem: The flow asked for too much effort before users understood the product payoff.

Outcome: Restructured onboarding around decisions, reducing friction and improving early activation.

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2024-11-02

Making marketplace search usable for high-intent users

Context: A marketplace experience looked refined but created uncertainty during search and comparison.

Key problem: Filters, labels, and state changes made decision-making harder instead of easier.

Outcome: Simplified the search model so users could evaluate options faster and with more confidence.

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2024-06-17

Unifying an internal operations workflow

Context: Internal teams were managing one service through multiple disconnected tools and screens.

Key problem: Fragmented states and duplicated logic created confusion for users and overhead for the business.

Outcome: Built one shared workflow model that reduced duplication and improved day-to-day usability.

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